Privacy Policy, Cookie Policy & Website Terms

Privacy Policy

1. Introduction

Klense Group Ltd ("Klense", "we", "us" or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share and protect personal data when you visit this website, contact us, request a quote or site assessment, apply for a role with us, or otherwise interact with Klense.

This policy applies to personal data processed by Klense as a data controller under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

Klense Group Ltd is the data controller responsible for your personal data. Our contact details are:

Company	Klense Group Ltd
Registered office	128 City Road, London, EC1V 2NX, United Kingdom
Telephone	0207 097 8589
Email	info@klense.co.uk

3. Information we collect

We collect personal data that you provide to us directly, and limited technical data collected automatically when you use this website.

• Enquiry and site assessment data: full name, company or organisation, job title, email address, telephone number, premises details, service required and any information you include in a message to us.
• Careers and recruitment data: full name, contact details, role interest, relevant experience, and any CV or supporting documents you choose to upload.
• Community Impact nomination data: your name and contact details, and details of the organisation or space you are nominating.
• Supplier and partnership enquiry data: your name, organisation, contact details and the content of your enquiry.
• Technical data: IP address, browser type and version, device information, pages visited and time spent on this website, collected automatically through cookies and similar technologies as described in our Cookie Policy below.

We do not knowingly collect any special category data (such as health or financial information) through this website's enquiry forms, and we ask that you do not include such information in free-text fields unless it is directly relevant and necessary to your enquiry.

4. How we use your information

We use personal data for the following purposes, on the legal bases set out below:

Purpose	Legal basis
Responding to enquiries, quote requests and site assessment bookings	Legitimate interests (responding to enquiries you have made), and taking steps to enter into a contract
Managing and delivering cleaning contracts with clients	Performance of a contract
Processing job applications and recruitment	Taking steps prior to entering into an employment contract; legitimate interests in recruitment
Managing Community Impact Programme nominations	Legitimate interests in operating the programme
Improving this website and understanding how it is used	Consent (for non-essential cookies) and legitimate interests (for essential website functionality)
Complying with legal and regulatory obligations, including health and safety and tax/accounting record-keeping	Legal obligation

5. How we collect information

We collect personal data when you submit a form on this website (including site assessment, quote, contact, careers, or Community Impact nomination forms), when you call or email us directly, when you apply for a role, and automatically through cookies and similar technologies when you browse this website.

6. Sharing your information

We do not sell your personal data. We may share personal data with:

• Klense employees and contractors who need the information to respond to your enquiry or deliver a contract;
• service providers who support our business operations, such as website hosting, email and customer relationship management (CRM) providers, acting on our instructions and under appropriate data protection terms;
• professional advisers, including legal, accounting and insurance advisers, where necessary;
• regulators, law enforcement or other authorities where we are required to do so by law.

7. International transfers

We aim to store and process personal data within the United Kingdom wherever possible. Where a service provider we use stores or processes data outside the UK, we take reasonable steps to ensure appropriate safeguards are in place, consistent with UK data protection law.

8. How long we keep your information

We keep personal data only for as long as necessary for the purposes it was collected, taking into account legal, accounting and reporting requirements. As a general guide:

• Enquiry, quote and site assessment data not resulting in a contract is generally retained for up to 24 months, after which it is deleted or anonymised.
• Job application data is generally retained for up to 12 months, unless you are successful, in which case it forms part of your employment records.
• Contractual and financial records relating to client contracts are retained for as long as required by UK tax and company law, generally up to 6 years after the end of the relevant financial year.

9. How we protect your information

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration, including access controls, secure storage of records and staff awareness of data protection obligations.

10. Your rights

Under UK data protection law, you have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request erasure of your personal data, in certain circumstances;
• request that we restrict or stop processing your personal data, in certain circumstances;
• request a copy of your personal data in a portable format, where applicable;
• object to processing based on legitimate interests, including for direct marketing;
• withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at info@klense.co.uk. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have not been respected.

11. Children's privacy

This website and our services are directed at businesses and organisations, not children. We do not knowingly collect personal data from children.

12. Automated decision-making

We do not use your personal data for any automated decision-making that produces legal or similarly significant effects concerning you.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last updated. We encourage you to review this page periodically.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@klense.co.uk or 0207 097 8589.

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Cookie Policy

1. What are cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, work more efficiently, and to provide information to the owners of the site. This Cookie Policy explains what cookies we use on this website and why.

2. How we use cookies

Category	Purpose	Consent required
Strictly necessary cookies	Required for this website to function correctly, such as remembering your cookie consent choices and enabling secure form submission.	No — these cannot be switched off
Functional cookies	Remember choices you make on this website (such as form field values during a session) to improve your experience.	Yes
Analytics and performance cookies	Help us understand how visitors use this website, such as which pages are visited most often, so we can improve it. These may be set by third-party analytics services.	Yes

Where we use third-party analytics services, those providers may set their own cookies in accordance with their own privacy and cookie policies. We only enable non-essential cookies with your consent, given through the cookie banner shown when you first visit this website.

3. Managing cookies

You can manage or withdraw your cookie consent at any time by adjusting your cookie preferences through the cookie banner on this website, or by changing your browser settings to block or delete cookies. Please note that blocking strictly necessary cookies may affect how this website functions.

Most browsers allow you to see what cookies are stored on your device and to delete them individually or block cookies from particular or all websites. Instructions for managing cookies vary by browser and are typically found in your browser's help or settings menu.

4. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example if the cookies we use change. Any updates will be reflected on this page, with the "last updated" date at the top of this page revised accordingly.

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Website Terms

1. Acceptance of these terms

These website terms of use ("Terms") govern your use of this website, klenselondon.co.uk (the "Website"), operated by Klense Group Ltd. By using this Website, you accept these Terms in full. If you disagree with any part of these Terms, you should not use this Website.

2. Use of this Website

You may use this Website for lawful purposes only. You must not use this Website in any way that causes, or may cause, damage to the Website or impairment of its availability, or in any way that is unlawful, fraudulent or harmful.

You must not attempt to gain unauthorised access to this Website, the server on which it is hosted, or any server, computer or database connected to it.

3. Intellectual property

Unless otherwise stated, Klense Group Ltd owns the intellectual property rights in this Website and all content published on it, including text, graphics, logos and images. These works are protected by copyright and other intellectual property laws. You may view, download and print pages from this Website for your own personal or internal business use, subject to the restrictions set out in these Terms. You must not otherwise reproduce, republish, distribute or commercially exploit any content from this Website without our prior written consent.

4. Accuracy of information

We take reasonable care to ensure the information on this Website is accurate and up to date, but we make no warranty or representation that it is complete, accurate or free from errors. Content on this Website, including descriptions of our services, is provided for general information purposes only and does not constitute a binding offer or quotation. Specific service scope, pricing and terms are agreed separately in writing following a site assessment, and will take precedence over any general description on this Website.

5. Availability of this Website

We aim to keep this Website available and free from errors, but we do not guarantee that it will always be available, uninterrupted or error-free. We may suspend, withdraw or restrict access to all or part of this Website for business or operational reasons at any time without notice.

6. Limitation of liability

To the fullest extent permitted by law, Klense Group Ltd excludes all liability for any loss or damage arising from your use of, or inability to use, this Website, including any indirect or consequential loss. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

7. Links to other websites

This Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage arising from your use of them.

8. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or your use of this Website will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to these Terms

We may revise these Terms at any time by updating this page. Please check this page periodically to ensure you are aware of the current Terms, as they are binding on you each time you use this Website.

10. Contact us

If you have any questions about these Terms, please contact us at info@klense.co.uk or 0207 097 8589, or write to us at Klense Group Ltd, 128 City Road, London, EC1V 2NX.

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